FiberSmartz OSS

Integrates functions and flows seamlessly across your organization to deliver increasing efficiency

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Fully integrated end-to-end OSS

FiberSmartz OSS is a fully integrated end-to-end OSS for service order provisioning, trouble management, and scheduled maintenance to flow electronically across a service provider's organization.

Consistency, efficiency and visibility across processes

FiberSmartz creates consistency and efficiency across the organization while providing visibility in business processes and resource allocation. The OSS application is tightly integrated with multiple external systems i.e. CRM, Trouble Management, Circuit Inventory, and Customer Portal.

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FiberSmartz OSS Benefits

  • Realistic means to automate back-office activities
  • Automation of tasks and workflow creation: inefficiencies are reduced when tasks are created autonomously with their relevant dependent tasks starting automatically when upstream tasks are completed.
  • Real time view of order status: Automatic calculation of projected start and end dates of each task based on workflow selected provides clear visibility into the overall status of the order.
  • Integrated systems to avoid redundancy:Integration of upstream and downstream date with Trouble Management System, Customer Care Portal, Circuit Inventory, CRM and other third party applications. n Meaningful reports and trend analysis: Data consolidation for forecasting and reporting.
  • Meaningful reports and trend analysis: Data consolidation for forecasting and reporting.
  • Decreased Provisioning Time: Substantial
  • Affordably priced for companies of all sizes: Low cost of ownership.

The FiberSmartz Modules

Fibersmartz OSS is comprised of 5 main modules. Modules can be procured as one fully integrated system or as standalone modules.

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FiberSmartz Provisioning Workflow Module

The FiberSmartz OSS Provisioning Workflow Module streamlines the provisioning process, speeds service delivery, and provides comprehensive process visibility and provisioning metrics.

Key Features & Functionality

  • Fully configurable Admin panel
  • User role and permission based access
  • Workflows and task screens customized as per service provider's business processes
  • Supports dynamic task creation to accommodate changes to in-flight orders
  • Flexibility to provision services at order level or individual circuit level
  • Flexibility to group circuits associated with large orders and run workflows at group level
  • Critical date tracking and real-time status of all service orders
  • Automatic notifications and escalation management/li>
  • Third party agreement management
  • Automated internal, customer, and third party communication letter and email templates pre-populated with service order data
  • Electronic forms for permit applications, cost calculations, and receipt tracking
  • Repository for all service order data and related documents accessible across the organization
  • Standard and custom reports as well as robust ad hoc reporting tool
  • Mobile compatible
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FiberSmartz Circuit Inventory Module

FiberSmartz Circuit Inventory is a user friendly, functionally rich, highly configurable network planning and management system for fiber and wireless backhaul providers.

The Circuit Inventory can be procured as a standalone system or pre-integrated with the FiberSmartz OSS Provisioning Workflow System, Trouble Management System, Customer Care Portal and CRM System. While providing low cost of ownership, Fibersmartz Circuit Inventory simplifies and speeds circuit and facility design and scheduled maintenance. Circuit Inventory makes it easy to identify circuits and customers affected when an outage occurs or network maintenance is planned.

Key Features & Functionality

  • Pre-built Equipment Library
  • Graphical interface with drag and drop tools to build physical and logical network
  • Map-based view of physical and logical network with zoom and ability to drill-down into properties of individual network components
  • Assign status to network elements such as assigned, reserved or planned
  • Assign Circuits
  • Generate full CLR – textual or graphical
  • View services, bandwidth and capacity – textual or graphical
How the Circuit Inventory module helps
  • Minimizes network documentation and errors
  • Shortens delivery cycles
  • Provides easy access to pertinent information at all levels of the organization
  • Add/change network equipment – automatic or manual – without rebuilding CLR
  • Define connectivity conditions such as port compatibility and connectivity medium
  • Define connectivity conditions such as port compatibility and connectivity medium
  • Set bandwidth thresholds and monitor oversubscription
  • Set network equipment maintenance rules, schedules and maintain history
  • View equipment and location maintenance schedules
  • Manage technician maintenance schedules and provide notifications

  • Provides ability to identify all circuits and customers affected by outages or scheduled maintenance
  • Provides automatic notification to customers when outage occurs or maintenance is planned
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FiberSmartz Trouble Management Module

The FiberSmartz Trouble Management Module manages trouble tickets, network maintenance, facilities and OSP maintenance initiation to closure.

Tickets are initiated, assigned, and tracked through their full lifecycle. Pre-integrated with customer data from the FiberSmartz Provisioning Workflow Module and Fibersmartz Circuit Inventory Module, it is interoperable with other fault and network management systems.

Key Features & Functionality

  • Fully configurable Admin panel
  • Supports trouble tickets, scheduled network maintenance, facilities and OSP maintenance
  • Role and group management
  • MOP management
  • Automatic notifications and escalation management
  • Automatic notification to customers when outage occurs or maintenance is planned
  • Innumerable visibility reports in support of SLA tracking
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FiberSmartz Customer Care Module

The FiberSmartz Customer Care Portal provides customers with a highly personalized, interactive service on the web 24 x 7. With a range of self-service options the Customer Care Portal increases customer satisfaction as well as long-term retention.

Key Features & Functionality

  • View service provider's news and announcements
  • Initiate service orders and disconnect requests
  • View and track order status
  • View and download relevant order support documentation
  • Automatic notifications and escalation management
  • Automatic notification to customers when outage occurs or maintenance is planned
  • Innumerable visibility reports in support of SLA tracking
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FiberSmartz CRM Module

Designed with the needs of fiber and wireless back haul service providers in mind, the FiberSmartz CRM Module offers many of the contemporary features offered by Enterprise CRM providers, but at a fraction of the cost.

Key Features & Functionality

  • Configurable dashboard
  • User role and permission based access
  • Contact management
  • Lead management
  • Opportunity management
  • Reports and dashboard
  • Activity and task management
  • Third party agreement management
  • Estimation and approval workflows
  • Email integration
  • Order information automatically flows into FiberSmartz OSS workflow system

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